By completing the user registration process you agree to be bound by the terms and conditions below.
Before you begin to use the services on the website we need to outline to you for you to read and understand, the terms and conditions of your use of the website and Hire Cleaners services.
The Terms and Conditions (as published on the website) together with any additional terms, conditions, notices and disclaimers published on the website and any documents available for download on the website (Terms and Conditions) regulate your use of the website and Hire Cleaners services.
Through your use of the website and Hire Cleaners services, you acknowledge and agree that the Terms and Conditions constitute the rules and conditions of access to, use of and supply of information from the website.
Please take time to review this document. If you use or continue to use the website and/or services provided by Hire Cleaners you acknowledge and agree that you accept to abide by and be bound by the Terms and Conditions and any changes made by Hire Cleaners or any authorised officer, agent, employee or contractor of Hire Cleaners to the Terms and Conditions from time to time.
All terms and conditions that govern your use of the website (including disclaimers) may be amended by Hire Cleaners from time to time by posting those amendments on the website without any notice to you. Those amendments apply to your next usage of the website. You are responsible for ensuring that you regularly review the website and these Terms and Conditions. Your continued use of the website after any such changes are made will be deemed to constitute your acceptance of those changes.
If you object to any of the Terms and Conditions or any subsequent changes to them, or become dissatisfied with your use of the Hire Cleaners service in any way, your only remedy is to immediately stop using the services of Hire Cleaners and the website.
A link to this Terms and Conditions Agreement is published on every page of the website.
The www.HireCleaners.com.au website is owned and operated by Service Seeking Pty Ltd (ABN 37 124 055 465) (Hire Cleaners).
Hire Cleaners own and operate other websites hosted on domain names other than www.HireCleaners.com.au. By completing the user registration process on any site owned and operated by Hire Cleaners you agree to be bound by these terms and conditions.
A link to this Terms and Conditions Agreement will be published on the user registration forms on all websites owned and operated by Hire Cleaners (website).
From time to time the website will generate automated emails to registered users, or website users will send emails and messages to one another through the website. Emails sent by the website or through the website are considered a part of the Hire Cleaners website.
Should you no longer wish to receive our emails, you may click on the unsubscribe link located in each email
received, and/or you may contact us at 1800 934 184.
If hyperlinks and other redirection tools taking the user to other websites operated by third parties appear on the website, you acknowledge that these websites (Outside Sites) are not controlled by Hire Cleaners and do not form part the Hire Cleaners website and agree that you will not hold Hire Cleaners liable or in any way accountable for anything that occurs on Outside Sites
The Terms and Conditions and all other specific and additional terms which govern your use or membership of and access to the website will be governed by the laws of New South Wales, Australia.
The information, opinions and other similar statements and content published on the website are provided for information purposes only and are not intended as, nor do they constitute legal, financial, taxation, technical or expert advice or to be in any way relied upon by you without undertaking your own independent verification. Information provided on the website has been derived from sources believed to be accurate at the time of compilation and no warranty or representation is made as to the accuracy or authenticity of the content of the website.
Hire Cleaners and its directors, agents or employees do not accept and are by these Terms and Conditions released by you of any liability to you arising (whether directly or indirectly) out of the information provided on the website or anyone else through the website or any errors in, or omissions from information on the website.
Hire Cleaners does not make any representation or warranty that any user is reputable, or will act in good faith, or according to their terms of engagement; any information on the website will be complete, reliable or accurate; or your access to the website will be secure, available or uninterrupted.
Hire Cleaners disclaims and will not be liable for loss arising out of (whether directly or indirectly) and action or decision by you in reliance on the information on or provided to you through the website or provided by any business you engage on the website, nor any interruption, delay or impairment in the functioning, operation or availability of the website, exposure to or transmission of any computer virus, internet access difficulties in connection with the website, or malfunction in equipment or software.
You should seek legal or other professional advice before acting or relying on the information set out on or provided to you through the website or provided by any business you engage on the website.
Information on the website is for general information only.
As a user of the website, you should make your own inquiries and obtain independent advice based on your specific circumstances prior to making any decisions.
As a condition of your use of the website or any service provided by Hire Cleaners, you warrant to Hire Cleaners that you will not use the website of any Hire Cleaners service for any purpose that is prohibited by the Terms and Conditions or that is illegal or unlawful. You agree to abide by all applicable laws and regulations.
Whilst not an exhaustive list, you agree not to:
use the website to offend others (which shall be judged in the absolute opinion of Hire Cleaners);
publish, or in any way distribute or disseminate any information which is unlawful, obscene, defamatory, offensive or inappropriate (which shall be judged in the absolute opinion of Hire Cleaners);
engage in, encourage participation or promote any contests, pyramid schemes, surveys, chain letters, spamming or unsolicited emailing through the website;
use automated scripting tools or software;
make available, using the website, any material you do not have a right to make available including any law or which contains viruses, or other computer codes, files or programs designed to interfere with the functioning of other software or hardware; or breach any laws or regulations applicable to your use of the website;
use the site to supply another service, or to obtain information which you either incorporate into your service or product to enhance your service or product or your business in any way such as creating potential customer lists. Any commercial use of the website requires the prior written approval of Hire Cleaners.
Hire Cleaners has no obligation to monitor your or anyone else’s use of the website. However, Hire Cleaners reserves the right at all times to monitor, retain and disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request.
As a user of the website, you indemnify Hire Cleaners for any loss or damage or costs arising (whether directly or indirectly) out of any breach of the Terms and Conditions or any other legal obligation by you or your use of or conduct on the website.
Hire Cleaners excludes all conditions and warranties that may be implied by law. To the extent permitted by law, Hire Cleaners's liability for breach of any warranty or condition (implied or otherwise) which cannot be excluded is restricted, at Hire Cleaners's option, to the re-supply of the relevant Hire Cleaners service or a refund in accordance with the Refund Policy published below.
As a user of the website, you expressly agree and acknowledge that in no circumstances will Hire Cleaners be liable to you for any indirect, incidental, special and/or consequential losses or damages or loss of profits of any nature arising (including but not limited to any act or omission by Hire Cleaners) which result from:
the use or access to or any inability to use or access the website or any material on the website;
unauthorised access to your user account, or internet transmissions or data; or
statements or conduct of any third party on the website.
Excluding liability for negligence the maximum liability of Hire Cleaners is equivalent to the total of any amounts you have paid to Hire Cleaners in respect of goods or services supplied to you by Hire Cleaners or $500, whichever is less.
By using the website you agree to abide by and acknowledge the following disclaimer.
Hire Cleaners are not involved in the actual transaction between business users and customers who contract their services after first being introduced via the website.
We have no control over the quality, safety or legality of the items or content posted on the website by any user, the truth or accuracy of any posting, the ability of businesses to provider services or the ability of customers to buy services. We cannot censure and do not guarantee that a customer or business user will actual complete a transaction or act lawfully in using the website.
Hire Cleaners cannot and does not confirm each business user’s purported identity.
In the event that you have a dispute with one or more users of the website, you release Hire Cleaners (and our directors, agents, contractors, affiliates, parents, subsidiaries, and employees from claims, demands and damages of every kind and nature arising (whether directly or indirectly) out of such dispute.
Hire Cleaners sends emails and notices regarding the status of your matters and your user account. Our emails and notices do not represent any guarantee or endorsement of your transactions. You are responsible for completing all transactions in which you participate (including monitoring the status of, and complying with all relevant legal and other obligations). We do not control, endorse or approve the services provided by the users of the website.
You acknowledge and release Hire Cleaners in the event that you deal with underage persons or people acting under false pretense.
You agree to accept the sole responsibility for the legality of your actions used the laws which apply to you. You agree that Hire Cleaners have no responsibility for the legality of the actions of users of the website or Hire Cleaners services.
You indemnify and release Hire Cleaners and its directors, employees, agents, contractors, affiliates from and against any claims, demands, proceedings, losses and damages of every kind and nature including reasonable solicitor’s fees, made by you or any third party due to or arising (whether directly or indirectly) out of your breach of these Terms and Conditions or your violation of and law or the rights of a third party.
You and Hire Cleaners are independent contractors and no agency, partnership, joint venture, employee-employer or franchisee-franchisor relationship is created or intended by this Terms and Conditions agreement or your use of the website or Hire Cleaners services.
Hire Cleaners reserve the right to modify or delete any general information you submit to the website in order to enhance the services we provide to you and other Hire Cleaners users.
To become a member of Hire Cleaners, you will nominate a username and password. Your username must be a valid email address.
You are entirely responsible for all activities that occur under your username and password. You must ensure these remain confidential at all times.
You must notify Hire Cleaners immediately by contacting us on 1800 934 184 if you become aware of any unauthorised use of your username and password.
Each username and password must be used by a single individual and is not transferrable.
Hire Cleaners reserves the right to record phone calls between you and Hire Cleaners employees or Hire Cleaners agents for training purposes.
Hire Cleaners allows users of the website to rate and comment on the performance of Hire Cleaners business users whose business services they have either contracted, or have experienced in the course of evaluating the business user’s suitability for a job.
Hire Cleaners reserves the right to publish or not to publish those ratings and comments (feedback) on the website at its absolute discretion.
Hire Cleaners reserves the right to delete or modify feedback submitted on the website at any time for any reason.
Hire Cleaners will delete or modify if it is clear that, in the opinion of Hire Cleaners, the feedback is factually incorrect, does not relate to the provision of business services by the business to the user who submitted feedback, or is for a business that has since been sold to or taken over by new management. Feedback may also be deleted if the business in question performed the service for the customer more than six months prior to leaving feedback.
Hire Cleaners reserves the right to aggregate each businesses feedback into a percentage score and publish that score on the website.
In Australia and other countries, feedback may be considered defamatory of the reputation and standing of individuals and businesses. You acknowledge and agree that Hire Cleaners accepts no responsibility for liability, damage, injury or loss that may arise from feedback submitted to or published on the website, and you, by these Terms and Conditions, release forever and indemnify Hire Cleaners from any liability it may incur arising out of (whether directly or indirectly) any feedback you post on the Hire Cleaners website.
Further you agree that, if you or anyone else commences or threatens any action or proceeding against Hire Cleaners or makes any claim or demand against Hire Cleaners as a result of any feedback you submit to the website, Hire Cleaners may, in it’s absolute discretion, without any notice to you immediately cancel or suspend your membership of the website.
If You do not pay monies owed by the date the payment is due We will notify You and request immediate payment. If You fail to pay the overdue amount within a reasonable time as set out in the notice, We may:
Charge You a late payment fee of $15.00
Suspend, cancel or limit your access to the website. If We suspend or cancel your access, We may charge You a suspension fee or Cancellation Fee. If the Service is cancelled, You may have to pay a reactivation fee for the reactivation of the Service. If the Service is cancelled due to non-payment the default leading to the cancellation may be disclosed to a credit reporting agency, collection agency and may be added to Your credit file with a credit reporting agency;
Engage a debt collection agent to recover the money You owe Us or institute legal proceedings against You to recover the money You owe Us. You must reimburse Us any reasonable costs that We incur in pursuing payment of amounts You Owe Us; and
On-sell any unpaid amounts to a third party. If We do this, any outstanding amounts will be payable to that third party. We will notify You within 25 business days that any unpaid amounts You owe Us have been sold to a third party (or arrange for the purchaser to notify You of this).
Without limiting other remedies available to Hire Cleaners at law, in equity or under this Terms and Conditions, we may, in our sole discretion, immediately issue a warning, temporarily suspend or terminate your membership and refuse to provide services to you if:
we are unable to verify or authenticate any information you provide to us; or
we believe your actions may cause legal liability to you, Hire Cleaners users or Hire Cleaners.
Hire Cleaners may at its discretion terminate your use or, or access to, the website at any time. If this happens we may notify you by email. If your use of the website is terminated:
you are no longer authorised to access the website or use any other Hire Cleaners services with the email address you used to register with the site or any other email address you possess;
you will continue to be subject to and bound by all restrictions imposed on you by the Terms and Conditions; and
all licences granted by you and all disclaimers by Hire Cleaners and limitations of Hire Cleaners's liability set out in the Terms and Conditions or elsewhere on the website will survive.
Hire Cleaners make a considerable investment in staff and technology to help answer customer support questions and respond to complaints. Our staff will endeavour to process questions or complaints from registered users of the website according to the following policy:
Hire Cleaners will attempt to resolve any customer complaints and answer any questions within 1 business day of the first contact made by a customer by contacting us on 1800 934 184.
All complaints and enquiries are logged and managed by the Hire Cleaners Customer Relationship Management software.
Technical complaints or product development suggestions will be considered for future software upgrades. Your suggestions may not result in changes to the software or Hire Cleaners business practices.
All other complaints are reviewed by Hire Cleaners customer support representatives and may be escalated to a manager for resolution if required.
Hire Cleaners reserves the right not to respond to customer support questions or complaints that offend Hire Cleaners employees or agents.
Hire Cleaners reserves the right not to respond to questions or complaints made by individuals who, in the opinion of Hire Cleaners, are not current users of the website, or have been suspended from using the website.
Hire Cleaners will use reasonable endeavours to mediate any dispute concerning the use by parties of the website.
Disputes in relation to the actual services carried out by a business or any other issue will be referred, where appropriate, to external dispute resolution services or authorities.
Business users of the website may have their access to the website and Hire Cleaners services suspended for any length of time for any breach of the Terms and Conditions, as well as, but not limited to, any of the following reasons:
providing false or inaccurate information during business registration or when quoting on the website;
providing false or inaccurate information to Hire Cleaners employees or agents;
receiving in aggregate more than 2 negative feedback ratings or complaints from other website users in relation to services contracted by the users who initiate the negative feedback or complaint (2 strikes and you’re out policy);
acting as an agent of another business or individual who is not a current paying business member of the website without the written approval of Hire Cleaners; and,
submitting quotes via any means to any other person or entity for work that the business user is not qualified, or licenced to perform.
Users of the website that pay for membership (paying businesses) are entitled to contact, and offer quotes to, other website users who have submitted a job listing on the website matching the paying business’ industry and geographic settings.
a) clicking their name in the top right section of their account when logged in on a desktop screen and selecting My Membership, or
b) clicking the Menu icon on top left of the website when logged in on a mobile device and selecting My Membership.
If a paying business attempts to cancel online but cannot complete the cancellation, they may contact support on 1800 934 184 and clearly state they wish to cancel their membership. This phone call or email must be received by the support team at least 2 business days before the next billing date indicated on the paying business’ account. Communication received closer to the next billing date will be processed after the next billing date shown on the account.
Paying businesses that have prepaid for any length of time will not be refunded for the unused portion of their membership in accordance with the Refunds Policy.
Paying businesses can access the quoting and messaging facilities on the website. Paying businesses agree that all products/services are non-refundable at the time that payment is made.
If you are dissatisfied with the website or Hire Cleaners services you are free to discontinue using the website, and as such membership fees or other payments you have made to Hire Cleaners are not subject to refunds.
In the case of an event not specifically covered in the Refund Policy, refunds will be given at the discretion of Hire Cleaners.
Refunds paid in accordance with this Refund policy will be paid within 60 business days via the same method the payment to be refunded was made to Hire Cleaners in the first instance.
Business users who claim a refund from their credit card provider or bank without contacting our Customer Support team first (unauthorised refund) will have their paid membership immediately suspended. Hire Cleaners may issue an invoice to recover up to the full value of any unauthorised refund to the relevant business user. Hire Cleaners may contract a debt collection agency or use other legal means to recover unauthorised refunds. Hire Cleaners may charge you interest plus any costs we incur as a result of collecting your payment.
Hire Cleaners may from time to time and at any time change or discontinue any feature of the website including content, hours or availability and equipment required for access.
Any controversy or claim arising out of or in connection with these Terms and Conditions may at our discretion be settled by binding arbitration through a commercial dispute resolution centre selected by us. You agree to be bound by the ruling arbitrator. The costs of the dispute are borne by the originator of the dispute.
If Hire Cleaners run promotions or competitions involving the awarding of prizes or other gifts, Hire Cleaners may modify the Terms and Conditions and implement additional terms and conditions, which will be communicated to you by posting them on the website at the time of such promotions and competitions.
Hire Cleaners may at its discretion run promotions which entitle you to a discount on services purchased through the website. A promotion will entitle you to a discount (for e.g $20 or $50 off) any 1 service you hire and pay for through the Hire Cleaners website and the following terms and conditions apply:
Any such discount code or promotion cannot be applied to jobs posted prior to the release of any such discount code or promotion or to jobs posted after the expiry of the discount code or promotion.
Any such discount offered will not apply to services transacted outside the Hire Cleaners website, for e.g if you pay the business in cash or via EFT or cheque.
Discount code and promotions are not transferable or redeemable for cash.
To apply a promo code or discount, you must visit the URL specified prior to posting your job and must pay for the service through the Hire Cleaners website
The promotion or discount code will be valid until the termination date communicated to you by email, on the flyer or on the landing page that you are instructed to visit for the purposes of redeeming the discount or utilising the promotion.
If the discount code or promotion specifies a minimum price of the service, you acknowledge that such discount code or promotion will not be available to you if the service you book and pay for through the website is below that minimum value.
A discount code or promotion is only valid for one transaction per customer.
If the discount code or promotion stipulates that you must be a new customer of Hire Cleaners, you agree not to set up a new account for the purpose of utilising the discount code or promotion and that if we detect any fraudulent activity, you acknowledge and agree to be charged (on the credit card you use to pay for the service) an amount that corresponds to the value of the discount or promotion that you redeem in contravention of these terms and conditions.
We have the right to amend or withdraw this promotion at any time and for any reason without prior notice to you.
Hire Cleaners may display advertisements, which may or may not contain hyperlinks or buttons which take you to websites operated by third parties. Hire Cleaners does not endorse or recommend its advertisers, their products or services, or the information, products or services of any website linked to the website.
If you contact a third party through the website, including via email, Hire Cleaners accepts no responsibility for any actions taken by that third party in connection with you as the user.
www.HireCleaners.com.au from time to time offer promotions to its customers from ZIP Money Pty Ltd. Any offer provided by www.HireCleaners.com.au will adhere to ZIP Money Pty Ltd terms and conditions as outlined at Zip Money.
Except as explicitly stated otherwise, any notices shall be given by facsimile to Hire Cleaners on the following number +612 8088 1167
As a business member of www.HireCleaners.com.au you’ll need to confirm your identity if you continue to quote on work for more than 2 days after first registering. If you can’t confirm your identity by then you won’t be entitled to a refund.
You may not post nude, partially nude, pornographic, sexually suggestive photos, violent, discriminatory, hateful, unlawful or infringing content via the website or Apps.
You must not stalk, bully, abuse, threaten, harass, defame, impersonate or intimidate people or entities and you must not post private or confidential information via the website and Apps, including, without limitation, your or any other person’s credit card information, non-public phone numbers or non-public email addresses.
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